Avis sur shopmichaeljackson.com

French buyer, following my order, I would like to share my opinion with all potential international buyers on the site www.shopmichaeljackson.com.
At first, their customer service does not respect the complete delivery information provided when ordering. As a result, information is missing from the label affixed to the package.
So, only the name of my office where I am an employee, and where I asked to having it delivered, was written on the package.
Since my name was not visible on the label, the post office had to ask me for my company's Registration Certificate. Which I was not supposed to have.
Even after obtaining the Company Registration Certificate from my company, I could not recover the package because my name did not appear on it, only the one of my boss.
It was only after a lot of struggle with the teller, and a lot of stress, that he agreed to give me the package. At the sight of my dismay.
When I opened the package, I was surprised to see that the “Neverland Valley Ranch™ Black Pullover Hoodie”, ($85 + VAT $20.61 + shipping $18.03 + customs taxes $26 = $149.64) was packaged right in the box, without any protection or bag.
The fabric is certainly thick but covered in dust and pieces of cardboard. I can say that the item just does not arrive clean. I have never seen so little care for one's own products.
To this I will add customer service which, beyond its incompetence, defrauds its customers.
He charges VAT for his customers outside the United States even though he should not. VAT is paid in France upon receipt of the package.
https://taxation-customs.ec.europa.eu/buying-goods-online-coming-non-european-union-country_en
When you buy a product from a non-EU country, VAT is payable on your purchase irrespective of the value of the goods. In addition to VAT, you may also have to pay customs duties for goods above €150 and excise duty for specific goods.
Customs duty is not due for goods, provided directly to the buyer when their value does not exceed €150.
Here is the communication received by www.shopmichaeljackson.com customer service:
“I understand your concern regarding the tax on your order. However, I regret to inform you that we are unable to cancel the tax as it is related to customs regulations in your country.
Paying for a higher shipping option may help ensure that you won't have to pay additional duties when the order arrives in your country. This option provides a more predictable cost for you.
If you have any further questions or require assistance with your order, please don't hesitate to reach out. We are here to help.”
Helping?
I had the feeling that customer service was making fun of me since all the exchanges we had.
In conclusion, I understand that MJ fans are tempted to order from this site. However Musictoday, which manages this online store, neglects the rights of its customers, in addition to providing customer service that disregards them, and items certainly stored in questionable conditions.